Website – FAQ

General

“Forgot Your Password?” link on the LOG IN page underneath the password line. Submit your e-mail and follow the instructions you get in the e-mail to reset your password.

All user/customer information provided to printex is handled according to our Privacy Policy.

Please click here to view.

“Forgot Your Password?” link on the LOG IN page underneath the password line. Submit your e-mail and follow the instructions you get in the e-mail to reset your password.

First, double check you are using the correct e-mail and password. Second, try logging into your account with a different browser (Google Chrome, Mozilla Firefox, Opera, Internet Explorer). If the problem persists, please contact our customer care service, and our team will identify the source of this issue.
To verify whether you are logged in, check if the MY ACCOUNT and LOG OUT button appear on the top right of our website.

Once you received your confirmation e-mail, you can log in to PrintEX simply by clicking LOGIN on the top right of our website. Just fill in your e-mail address and password and click LOGIN to access your Dashboard.

First, you need a valid e-mail address so we can keep you updated about the status of your orders and upcoming promotions. Second, you need to create your personal password to ensure the safety of your account. Make sure you choose one only you remember. Once your account is created, you can either fill in your Billing and Shipping information through your Dashboard straight away or during the Checkout once you place your first order.

Don’t worry – you can create your PrintEX account also afterwards. Click CHECKOUT and then Register from your shopping cart by clicking the box below the email address entry. You will be asked to fill in Billing and Shipping address, so we can send you the finished product(s).

Your PrintEX Account is there to make things faster and easier: It allows you to access past orders and manage current ones. New orders are faster as your billing and shipping information is stored. In addition, product configurations can be saved to make recurring orders easier for you in the future. To create a PrintEX account, just click the REGISTER button on the top right of our website, and enter the mandatory information (marked with a red *). Once completed, you can access and edit your account information, addresses, and future orders by logging in from the Dashboard..

Payments

You can choose between Credit or Debit Card or Instant EFT . All payments are processed through Payfast, our external payment service provider.

Payment can be done directly after you have placed the binding order. As soon as we receive the payment confirmation from the e-payment provider, we will start to process your order .

Orders can also be placed and marked as pay later, once you are ready simply e-mail us your proof of payment with your order number to get the production process started

Once payment has been completed, we will start compiling supplied artwork for design proof submittal.

Tax invoices are automatically sent once your order has been delivered.

We delivery nation wide !

Some items most often signage products , will be marked as only available for delivery in Gauteng, due to shipping restrictions for certain maximum sizes allowed from our courier companies.

ALL products available on our site has free shipping included in the price.

Saving you money & making it ultra convenient during the ordering process.

Artwork Design

There are 3 ways for customers to submit artwork :

  1. Upload it during the order process by selecting the option
  2. Sending it to artwork@printex-amrod.mystagingwebsite.com after order has been made
  3. Choosing one of design packages to create it for you
  4. Design it yourself using our DIY DESIGN Tool

Please download and follow our print ready guidelines.

If you need additional info you can contact artwork@printex.co.xza anytime with design related queries.

Please contact us immediately and have your order number ready, once items are into the production process we can no longer implement any changes and there will be no refund available.

We will send you a soft proof of your artwork for approval and we will only start production once we have received your final approval. If you are not happy with the proof, we will provide additional proofs, based on new artwork that you send us, We do not make any corrections to artwork. The first two soft proofs are provided at no cost, thereafter we charge a fee of R50 per proof.

Unfortunately we only do FREE basic artwork checks, if any changes are required to your design, please add the basic design package option during the ordering process.

Please only use closed file formats:

PDF and JPG

Attention: If you save your PDF directly from a graphic program, please make sure to use PDF/ X-standard (PDF/X3 or PDF/X1a). We recommend picking the additional setting “compatibility 1.3” when saving your artwork files. This will prevent problems with layers or transparencies that may arise during further work on your files in our workflow. and PDF 1.3 compatibility.

Yes – we can only accept and process print-ready files. Information on how to create your print file can be found in our artwork guide

Yes – our standard artwork check is for free and always included. During the standard artwork check, we verify whether your artwork is printable. If you are not sure whether your artwork is appropriate for an optimal printing quality, please choose our superior artwork check. During this artwork check, we will check your artwork regarding the most frequent error sources. The exact characteristics of both artwork checks will be clarified in the following question.

Our “Standard Artwork Check” is always included and the following will be checked:

  • if your artwork is provided in a closed and correct file format (PDF, JPG, TIFF, EPS or PS)
  • if the number of pages is correct
  • if your artwork is provided in the correct size We will scale your artwork automatically to the desired size (without bleeding) if the provided size is incorrect. Please note adjustments to the size, especially when scaling up the artwork (e.g. A6 < A4) can cause a decrease in the resolution and furthermore no bleeding will be added.
  • your artwork will be converted automatically into CMYK if it was created in RGB colour mode or with spot colours Please note that the conversion can cause colour differences.
  • if all fonts are embedded

Our customer service will contact you by email if your artwork presents any of the problems mentioned above. Please note that conversions of size and colour mode will be processed automatically and there will be no information. Furthermore, we will not check if the side sequence of your artwork is correct.

Order Delivery

Yes, definitely ! Please use your order number and go to track order at the top right of the page. Simply fill your order number into the space provided and your order information will be displayed.

Once your order has been shipped you will receive a shipping confirmation per e-mail from us. Most of these emails (depending on courier company) contain the tracking code of your order as well as your personal link to track your delivery.

One order can only be associated with one delivery address. If you wish to have different items delivered to different addresses, you will have to submit A REQUEST TO SALES@PRINTEX.CO.ZA WITH YOUR ORDER NUMBER ( PLEASE NOTE THAT ADDITIONAL FEES MAY APPLY)

If you need to change your address, please give us a call and have your order NUMBER ready.
Please note that we can only change your address, if your order hasn’t been sent out yet. Once shipped your delivery address cannot be changed any longer.[

We delivery nation wide !

Some items most often signage products , will be marked as only available for delivery in Gauteng, due to shipping restrictions for certain maximum sizes allowed from our courier companies.

ALL products available on our site has free shipping included in the price.

Saving you money & making it ultra convenient during the ordering process.