Dedicated Frequently Asked Questions FAQ section to assist our customers.
Here you can find answers to questions frequently asked about our website, products & design related requirements.
From delivery to design, products to packaging, our FAQs below should help you. We hope this gives you the answers you need, but if you can’t find what you are looking for, contact us or alternatively view our knowledge base for more answers.
Our customer service Help Desk is some of the best in the industry and all our staff love printing just as much as you. This means our support team wants to help you to produce printing & branding products that we are proud to put our names on. Our Support team often help our customers fine-tune their printing & design and get them ready for production. We won’t just take your files and print your product, we will have a look through your requests to make sure any errors in pre-press and printing are minimized.
We offer FREE Shipping on all site wide orders above a R1000 in value. Saving you money & making it ultra convenient during the ordering process. Orders below R1000 will incur an additional cost depending on the product type and geographical location of the customer.
We delivery nation wide !
Some items most often signage products , will be marked as only available for delivery in Gauteng, due to shipping restrictions for certain maximum sizes allowed from our courier companies.
If you need to change your address, please give us a call and have your order NUMBER ready.
Please note that we can only change your address, if your order hasn’t been sent out yet. Once shipped your delivery address cannot be changed any longer.
One order can only be associated with one delivery address. If you wish to have different items delivered to different addresses, you will have to submit A REQUEST TO SALES@PRINTEX.CO.ZA WITH YOUR ORDER NUMBER ( PLEASE NOTE THAT ADDITIONAL FEES MAY APPLY)
Once your order has been shipped you will receive a shipping confirmation per e-mail from us. Most of these emails (depending on courier company) contain the tracking code of your order as well as your personal link to track your delivery.
In the rare case that a customer has ordered the incorrect products, the customer should submit a Help Desk Ticket as soon as possible. Alternatively an e-mail can be sent to help@printex.co.za for support.
Yes, definitely ! Please use your order number and go to track order at the top right of the page. Simply fill your order number into the space provided and your order information will be displayed.
Our “Standard Artwork Check” is always included and the following will be checked:
- if your artwork is provided in a closed and correct file format (PDF, JPG, TIFF, EPS or PS)
- if the number of pages is correct
- if your artwork is provided in the correct size We will scale your artwork automatically to the desired size (without bleeding) if the provided size is incorrect. Please note adjustments to the size, especially when scaling up the artwork (e.g. A6 < A4) can cause a decrease in the resolution and furthermore no bleeding will be added.
- your artwork will be converted automatically into CMYK if it was created in RGB colour mode or with spot colours Please note that the conversion can cause colour differences.
- if all fonts are embedded
Our customer service will contact you by email if your artwork presents any of the problems mentioned above. Please note that conversions of size and colour mode will be processed automatically and there will be no information. Furthermore, we will not check if the side sequence of your artwork is correct.
Yes – our standard artwork check is for free and always included. During the standard artwork check, we verify whether your artwork is printable. If you are not sure whether your artwork is appropriate for an optimal printing quality, please choose our superior artwork check. During this artwork check, we will check your artwork regarding the most frequent error sources. The exact characteristics of both artwork checks will be clarified in the following question.
Yes – we can only accept and process print-ready files. Information on how to create your print file can be found in our artwork guide
