Shipping & Refunds Policy

SHIPPING & REFUNDS POLICY

( last updated 15/03/2022 )

SHIPPING POLICY

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Shipping Terms

  • Printex, nor the Carrier, shall not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under a Contract that is caused by an Event Outside the Control of Printex or the Carrier.
  • An event outside the control of Printex or the Carrier means any act or event beyond Printex or the Carrier’s reasonable control, including without limitation protests, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, pandemic measures put in place and/or a countries ‘lockdown’ measures imposed by government, load shedding, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. Printex’s obligations under an order or contract will be suspended and the time for performance of its obligations will be extended for the duration of the Event Outside the Control of Printex.
  • When an order or package is not delivered due to an error made by the customer in submitting the proper shipping address, Printex will reship the package to the corrected address however the delivery dates communicated prior will not be considered anymore. The additional costs to reship will be borne by the customer.
  • Should a parcel be lost, the Carrier must be given appropriate time to locate and deliver the parcel. This will affect the delivery times given.
  • Should a Customer be in a postal code area outside of a major city or main centre, these locations will require more time from the Carrier to deliver and therefore the delivery times given must be extended.
  • Once shipped and the Customer has been notified of the tracking number,  it is the responsibility of the Customer to track the parcel until they receive it.
  • Delivery dates are subject to change if there are any errors with the artwork provided, electronic or hardcopy proofs are not approved timeously or payment has not been made or has not reflected in the bank account or an order is put on hold.
  • Delivery is based upon the production time taken by Printex to manufacture the Products and the delivery time to ship the Products to Customer.
  • If Customer is not available at the delivery address, Printex’s chosen carrier (the Carrier) will leave a note that the Products have been returned to The Carrier’s premises and Customer must contact the Carrier to re-arrange delivery. In circumstances where The Carrier has re-arranged delivery and Customer is not available at the delivery address on the agreed date and time to take delivery of the Products, the Carrier shall be entitled (at its discretion) to charge Customer for any additional costs reasonably incurred by the Carrier in attempting to re-deliver the Products.
  • The Products will be at the risk of the Customer from completion of delivery. Customer shall only own the Products once Printex has received payment in full for the Products.
    Delivery of the Products shall be performed during normal business hours, being Monday to Friday 8am to 5pm.
  • For the avoidance of doubt, Printex or the Carrier shall not be liable for any delay in delivery of the Products that is caused by an Event Outside the Control of Printex, the Carrier or Customer’s failure to provide Printex with adequate delivery instructions or any other instructions that are relevant to the supply of the Products. 
  • All Estimated Delivery Dates displayed on our site is a visual indication ONLY to help the client plan their orders. Please contact us to verify the precise delivery date to ensure accuracy. Printex will not be held responsible nor Liable for any loss incurred to the customer due to non-delivering based on website estimated date outputs.

Delivery Contact

To your delivery contact us at deliveries@printex.co.za or for questions related to lost or underdelivered order.

 

REFUND & RETURNS POLICY

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

General Terms

  • Claims under this Agreement shall only be entertained if You have, within 30 days of the alleged breach or defect occurring given Us 30 (thirty) days written notice to rectify any alleged defect or breach of the agreement. Full details of the alleged breach or defect must be given as well as photographs.
  • The so-called defective goods must be returned at Your cost to Us for inspection within 5 (five) days of lodging the complaint.
  • Any refunds agreed to by Us shall be in the form of user’s credit (coupon) redeemable only on this electronic web Platform.

Only in the event of printed items being defective due to the printing process or if damaged during shipping, may an Order for Services be eligible for a refund other than set out above, in which event you must contact our help desk or the email set out below, within 14 days from the date of receipt of the goods.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Digital Product like Graphic Design Services

There are certain situations where only partial refunds are granted:

  • Products with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Returning defective products

  • To return your product, you should courier or deliver your product to : 16 Craigholm Street, Dalview, Brakpan
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Product Exchange

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • We only replace items if they are defective or damaged. If you need to exchange it for the same product please use the reorder option in your orders section in the my account section

Late or missing cash refunds

  • If you haven’t received a cash refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact our help desk

Refund process response time

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Contact

To initiate a refund / exchange please contact us at complaints@printex.co.za or for questions related to outstanding refunds and returns.