Dedicated Frequently Asked Questions FAQ section to assist our customers.
Here you can find answers to questions frequently asked about our website, products & design related requirements.
From delivery to design, products to packaging, our FAQs below should help you. We hope this gives you the answers you need, but if you can’t find what you are looking for, contact us or alternatively view our knowledge base for more answers.
Our customer service Help Desk is some of the best in the industry and all our staff love printing just as much as you. This means our support team wants to help you to produce printing & branding products that we are proud to put our names on. Our Support team often help our customers fine-tune their printing & design and get them ready for production. We won’t just take your files and print your product, we will have a look through your requests to make sure any errors in pre-press and printing are minimized.
We offer FREE Shipping on all site wide orders above a R1000 in value. Saving you money & making it ultra convenient during the ordering process. Orders below R1000 will incur an additional cost depending on the product type and geographical location of the customer.
We delivery nation wide !
Some items most often signage products , will be marked as only available for delivery in Gauteng, due to shipping restrictions for certain maximum sizes allowed from our courier companies.
If you need to change your address, please give us a call and have your order NUMBER ready.
Please note that we can only change your address, if your order hasn’t been sent out yet. Once shipped your delivery address cannot be changed any longer.
One order can only be associated with one delivery address. If you wish to have different items delivered to different addresses, you will have to submit A REQUEST TO SALES@PRINTEX.CO.ZA WITH YOUR ORDER NUMBER ( PLEASE NOTE THAT ADDITIONAL FEES MAY APPLY)
Once your order has been shipped you will receive a shipping confirmation per e-mail from us. Most of these emails (depending on courier company) contain the tracking code of your order as well as your personal link to track your delivery.
