Dedicated Frequently Asked Questions FAQ section to assist our customers.
Here you can find answers to questions frequently asked about our website, products & design related requirements.
From delivery to design, products to packaging, our FAQs below should help you. We hope this gives you the answers you need, but if you can’t find what you are looking for, contact us or alternatively view our knowledge base for more answers.
Our customer service Help Desk is some of the best in the industry and all our staff love printing just as much as you. This means our support team wants to help you to produce printing & branding products that we are proud to put our names on. Our Support team often help our customers fine-tune their printing & design and get them ready for production. We won’t just take your files and print your product, we will have a look through your requests to make sure any errors in pre-press and printing are minimized.
Please only use closed file formats:
PDF and JPG
Attention: If you save your PDF directly from a graphic program, please make sure to use PDF/ X-standard (PDF/X3 or PDF/X1a). We recommend picking the additional setting “compatibility 1.3” when saving your artwork files. This will prevent problems with layers or transparencies that may arise during further work on your files in our workflow. and PDF 1.3 compatibility.
We will send you a soft proof of your artwork for approval and we will only start production once we have received your final approval. If you are not happy with the proof, we will provide additional proofs, based on new artwork that you send us, We do not make any corrections to artwork.
Unfortunately we only do FREE basic artwork checks, if any changes are required to your design, please add the basic design package option during the ordering process.
Please contact us immediately and have your order number ready, once items are into the production process we can no longer implement any changes and there will be no refund available.
Please download and follow our print ready guidelines.
If you need additional info you can contact artwork@printex.co.xza anytime with design related queries.
There are 3 ways for customers to submit artwork :
- Upload it during the order process by selecting the option
- Sending it to artwork@printex.co.za after order has been made
- Choosing one of design packages to create it for you
- Design it yourself using our DIY DESIGN Tool
Your PrintEX Account is there to make things faster and easier: It allows you to access past orders and manage current ones. New orders are faster as your billing and shipping information is stored. In addition, product configurations can be saved to make recurring orders easier for you in the future. To create a PrintEX account, just click the REGISTER button on the top right of our website, and enter the mandatory information (marked with a red *). Once completed, you can access and edit your account information, addresses, and future orders by logging in from the Dashboard..
Don’t worry – you can create your PrintEX account also afterwards. Click CHECKOUT and then Register from your shopping cart by clicking the box below the email address entry. You will be asked to fill in Billing and Shipping address, so we can send you the finished product(s).
Once you received your confirmation e-mail, you can log in to PrintEX simply by clicking LOGIN on the top right of our website. Just fill in your e-mail address and password and click LOGIN to access your Dashboard.
“Forgot Your Password?” link on the LOG IN page underneath the password line. Submit your e-mail and follow the instructions you get in the e-mail to reset your password.
